We will aim to send you a Final Response within eight weeks of your original complaint.If we are unable to issue this response within this timescale we will write to you explaining why.If you are still not satisfied with our Final Response you can refer your complaint to the Financial Ombudsman Service. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of this letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider his complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. Find out more here.
You can read information regarding the financial ombudsman on their website.
Or contact them at [email protected]
Financial Ombudsman Service
Telephone: 0800 023 4 567 calls to this number are now free on mobile phones and landlines
0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers